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 Press Room

Tourism & Hospitality Skills Development
Author: Imelda Ndomo
Date: 24 May 17

Tourism Skills Development:

Suitably trained and skilled workforce is essential to the well-being and development of the tourism sector. KTF continually assesses existing challenges in the industry and in this regard, has flagged technical skills gaps amongst the industry workforce as a key challenge. This is attributable, to a large extent, disconnect between existing tourism training and the industry's evolving skills sets requirement.

The solution entails a proper regulatory framework for tourism and hospitality training; with a harmonized, world class curriculum for tourism and hospitality training and accreditation of all training institutions providing such training. In 2014, Tourism Regulatory Authority (TRA) commenced the process of development of regulations to govern ‘Workforce Development & Training Accreditation' in tourism; and consequently submitted the draft regulations to initial stakeholder validation in 2015.

The current workforce require continued training to refresh and develop technical skills including customer service and security management.

According to Tourist Police Unit (TPU), industry operators through the trade associations is integral to addressing aspects of security management related to ethics and standards; for instance, operators are duty-bound to duly brief clients to observe personal security and adhere to applicable laws of the country.

KTF-SCC is undertaking a security training program for tourism professionals at management level, offering a two day course that will be delivered through a diverse of panel of experts in the field of security.  The next training is scheduled for 27th -28thJuly. Contact programs@ktf.co.ke for course and registration details.

 


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